Shipping & Delivery Policy

Effective Date: 10-12-2024

At Devnagriswaad, we are committed to delivering fresh and delicious food to our customers in Sirohi through our efficient cloud kitchen service. Please read our shipping and delivery policy carefully.

1. Delivery Areas

• Our food delivery service is currently available in selected areas of Sirohi.
• Customers can check availability by entering their location at the time of ordering.

2. Delivery Time

• The estimated delivery time varies based on the restaurant's preparation time, order volume, and traffic conditions.
• Typically, deliveries are completed within 30 to 60 minutes. However, delivery times may extend during peak hours or due to unforeseen circumstances.
• Customers will receive real-time updates on their order status.

3. Delivery Charges

• A nominal delivery fee may be applicable based on the distance and order value.
• Any applicable charges will be displayed at checkout before order confirmation.

4. Order Handling & Processing

• Once an order is placed, it is immediately processed by our kitchen team.
• Orders cannot be modified or canceled after the preparation has started.

5. Failed Delivery Attempts

• Customers must provide accurate address details and be available at the time of delivery.
• If the customer is unreachable or fails to collect the order, our delivery partner will attempt to contact them.
• If the order cannot be delivered after multiple attempts, it will be marked as undelivered, and no refund will be issued.

6. Delays & Service Interruptions

• While we strive for timely deliveries, external factors like traffic, weather, or high order volume may cause delays.
• Customers will be notified in case of unexpected delays.

7. Contact & Support

For any delivery-related concerns, please contact our support team at:
📞 Phone: +91 88906 46310
📧 Email: sales@devnagriswaad.com